We want you to be happy with your order. This page explains how to return an item and how refunds work. It forms part of our Terms of Service.
1. Our 30-day returns promise
If you change your mind, you can return an item to us within 30 days of delivery for a refund of the item price, subject to the conditions on this page.
2. Your legal right to cancel (first 14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive your goods, without giving a reason. This is separate from, and in addition to, your rights if goods are faulty.
- To cancel, tell us clearly by email to business@glamourposh.online. You may use the wording “I wish to cancel my order” with your order number and name.
- You must send the goods back within 14 days of telling us you wish to cancel.
- You may handle the goods as you would in a shop to decide whether to keep them. If you handle them more than is necessary, we may reduce your refund to reflect any loss in value.
3. Extended returns, days 15 to 30
For returns after the first 14 days and up to 30 days after delivery, items must be:
- unused and not fitted to a controller;
- in their original condition and original packaging, with all accessories included; and
- accompanied by your order number.
We cannot accept change-of-mind returns of items that have been fitted, damaged or used after day 14, because we cannot resell them. This does not affect your rights for faulty goods.
4. How to return an item
- Email business@glamourposh.online with your order number and the items you want to return.
- We will reply with the return address and instructions, normally within 24 hours on working days.
- Pack the item securely in its original packaging.
- Post it back to us and keep your proof of postage. We recommend a tracked service, because you are responsible for the item until it reaches us.
Please do not send items back without contacting us first, as we may not be able to match your return to your order.
5. Who pays for return postage
- If you change your mind, you pay the cost of returning the item.
- If the item is faulty, damaged in transit, not as described or the wrong item, we pay the reasonable cost of returning it. We will give you a prepaid label or reimburse your postage.
6. Refunds
- We refund you to the original payment method. We cannot refund to a different card or account.
- We refund within 14 days of receiving the item back, or of receiving proof that you have sent it back, whichever is earlier. Where an item has been delivered and you cancel under your legal right, we may wait until we have received the goods or proof of return.
- After we send the refund, your bank or card provider may take a few more days to show it.
- If you cancel within 14 days of delivery, we refund the standard delivery charge you paid. After that, delivery charges are refunded only if the item is faulty, damaged or incorrect.
- If your refund is reduced because the item has been handled more than necessary or is damaged, we will tell you why and by how much.
7. Faulty, damaged or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected by this policy. In summary:
- Goods must be of satisfactory quality, fit for purpose and as described.
- If goods are faulty, you have a short-term right to reject them within 30 days of delivery and receive a full refund.
- After 30 days, you are entitled to a repair or replacement. If that is not possible or does not fix the problem, you may be entitled to a price reduction or a final right to reject.
- If a fault appears within 6 months of delivery, it is presumed to have been there on delivery unless we can show otherwise.
- You may have further rights for up to 6 years (5 years in Scotland).
If you think an item is faulty, email us with your order number, a description of the problem and photos. Faults caused by incorrect fitting, accidental damage or normal wear and tear are not covered.
8. Exchanges
If you would like a different colour or model, return the original item as described above and place a new order for the item you want. This is the fastest way to get the new item.
9. Missing or late refunds
If you have not received your refund after the time above, please check your bank account and contact your card provider, then email us with your order number so we can help.
10. Contact us
Email business@glamourposh.online. Our address is: 32 Cross Flatts Place
Leeds LS11 7JN, UK. Please contact us before sending anything back.
Last updated: 29 October 2026