This Payments Policy explains how you pay at Glamour Posh, when you are charged and how we keep your payment details safe. It forms part of our Terms of Service.
1. Accepted payment methods
We accept major credit and debit cards through our payment provider, Stripe. Other methods, such as digital wallets, may be shown at checkout where available. The payment methods you can use are always shown at checkout.
2. Currency and prices
- All prices are in pounds sterling (£) and are charged in pounds sterling.
- We are not currently registered for VAT, so no VAT is added to our prices.
- The price you see at checkout, including delivery, is the price you pay. There are no hidden fees.
- Your bank may charge a fee if your card is issued outside the UK. We do not control these fees.
3. When we take payment
Payment is taken in full when you place your order. We send an order confirmation email once your payment has been accepted.
4. Payment security
- Card payments are processed by Stripe, which is certified to PCI DSS Level 1, the highest level of payment industry security.
- Your card details are entered into Stripe’s secure fields. We never see or store your full card number or security code.
- Our website uses HTTPS encryption.
- Your bank may ask you to confirm the payment using 3D Secure (Strong Customer Authentication), for example with a code or your banking app.
5. Declined or failed payments
If your payment fails, your order will not be placed. Common reasons include incorrect card details, insufficient funds, a billing address that does not match your card issuer’s records, or your bank blocking the payment. Please check your details and try again, or contact your bank. If money has left your account but you did not receive an order confirmation, email us and we will check.
6. Fraud prevention
To protect you and us from fraud, orders may be checked automatically and, occasionally, by us. We may ask for more information, hold or cancel an order that looks suspicious, and refund any payment taken.
7. Pricing and stock errors
We work hard to keep prices and stock accurate. If a product is listed at the wrong price or is out of stock, we may cancel your order and will refund any payment taken in full. We will contact you before we do so.
8. Refunds
Refunds are made to the original payment method. See our Returns & Refunds page for timings. After we issue a refund, your bank may take a few days to show it.
9. Receipts and invoices
Your order confirmation email serves as your receipt. If you need an invoice, email business@glamourposh.online with your order number.
10. Disputes and chargebacks
If you have a problem with a payment, please contact us first so we can fix it quickly. You can still ask your card provider to investigate, and your legal rights are not affected.
11. Contact us
For payment questions, email business@glamourposh.online with your order number.
Last updated: 29 October 2026