This Shipping Policy explains where we deliver, what it costs and how long it takes. It forms part of our Terms of Service.
1. Where we deliver
We currently deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not deliver outside the UK, including the Channel Islands and the Isle of Man. Our checkout only accepts UK delivery addresses.
2. Delivery charges
| Order value | Delivery cost |
|---|---|
| Over £50.00 | Free standard delivery |
| £50.00 or less | £9.99 flat rate |
The order value is the total of your products after any discount codes, before delivery. The delivery charge is shown at checkout before you pay. There are no hidden delivery fees and no customs charges, because we deliver within the UK only.
3. Order cut-off and processing time
- Our order cut-off time is 5pm (UK time) on working days. Orders placed before 5pm on a working day start processing that day. Orders placed after 5pm, at weekends or on UK bank holidays start processing on the next working day.
- Our stock is held in the UK. Orders are processed and dispatched within 1 to 3 business days.
- Working days are Monday to Friday, excluding UK bank holidays.
4. Delivery time
- Transit time after dispatch is usually 5 to 7 business days.
- Your total time from order to delivery is usually 6 to 10 working days.
| Processing | 1 to 3 business days |
|---|---|
| Transit | 5 to 7 business days |
| Total | 6 to 10 working days |
These are estimates, not guaranteed delivery dates. Delivery may take longer during busy periods such as Black Friday and Christmas, in severe weather, or because of carrier delays. We will tell you if we expect a significant delay.
5. Order confirmation and dispatch emails
You will receive an email confirming your order straight after you pay. When your order is dispatched, we send a second email. Where the carrier provides tracking, the tracking details are included. Please check your spam folder if you do not see our emails.
6. Delivery address
Please check your delivery address carefully before you pay. If you need to change it, email us as soon as possible with your order number. We can only change the address if your order has not yet been dispatched. We cannot redirect a parcel after dispatch, and we are not responsible for parcels delivered to an incorrect address you provided.
7. Delivery to your door and missed deliveries
The carrier will attempt delivery to the address on your order. If nobody is available, the carrier may leave your parcel in a safe place, with a neighbour, or leave a card with instructions for redelivery or collection. Please follow the carrier’s instructions promptly. If a parcel is returned to us because it could not be delivered or was not collected, we will contact you. We may charge reasonable redelivery costs, or refund the order less the original delivery cost and return costs.
8. Orders with more than one item
Items in one order may be dispatched together or in separate parcels. If parcels arrive on different days, you will not be charged extra delivery.
9. When your parcel is late or missing
- If your order has not arrived within 14 working days of the dispatch date, email us with your order number. We will investigate with the carrier.
- If the carrier confirms the parcel is lost, we will send a replacement or refund you in full, whichever you prefer.
- Risk of loss or damage passes to you when the parcel is delivered to you or a person you have authorised to accept it.
10. Damaged or incorrect items
Please check your parcel when it arrives. If an item is damaged or incorrect, email us within 14 days of delivery with your order number and clear photos of the item and the packaging. We will arrange a replacement or refund. See our Returns & Refunds page.
11. Contact us
For questions about delivery, email business@glamourposh.online and include your order number.
Last updated: 29 October 2026